Karen and her team provide 24/7 monitoring of Kollective applications and customer care support to enterprise customers. Karen has extensive experience leading IT, Operations and Customer Care teams for start-up, emerging and established businesses. Karen joined the Kontiki/Kollective Operation team in 2001. In addition to her eight-years of progressive responsibility at Kontiki/Kollective, Karen’s leadership experience includes management oversight of enterprise operations at VeriSign, Responsys, Baan, Cisco– and government operations at NASA Ames Research Center and the Department of the Army. Karen holds a Bachelor of Science degree in Mathematics and Psychology from Towson State University and a Master of Science degree in Computer Engineering from Johns Hopkins University.