Updated May 23, 2019
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
Kollective Technology Inc. participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework and the Swiss –U.S. Privacy Shield Framework. Kollective is committed to subjecting all personal data received from European Union (EU) member countries and Switzerland, respectively, in reliance on each Privacy Shield Framework, to the Framework’s applicable Principles. To learn more about the Privacy Shield Frameworks, and to view our certification, visit the U.S. Department of Commerce’s Privacy Shield List at https://www.privacyshield.gov/list.
Kollective is responsible for the processing of personal data it receives, under the Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. We comply with the Privacy Shield Principles for all onward transfers of personal data from the EU and Switzerland, including the onward transfer liability provisions.
With respect to personal data received or transferred pursuant to the Privacy Shield Framework, Kollective is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, Kollective may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
Under certain conditions, more fully described on the Privacy Shield website at https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.
WEBSITE PRIVACY INFORMATION
PERSONALLY IDENTIFIABLE INFORMATION
Our Website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at firstname.lastname@example.org. Alternatively, if you used a third party application to post such information, you can remove it, by either logging into the said application and removing the information or by contacting the appropriate third party application. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
ACCESS TO PERSONALLY IDENTIFIABLE INFORMATION
Upon request Kollective will provide you with information about whether we hold any of your personal information. If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, or delete it by emailing us at email@example.com or by contacting us by telephone or postal mail at the contact information listed below. We will respond to your request for access within 30 days or within reasonable timeframe.
The security of your personal information is important to us. We encrypt the transmission of that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have any questions about security on our Website, you can send email at firstname.lastname@example.org.
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, contact us at email@example.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
SERVICES PLATFORM PRIVACY INFORMATION
Kollective collects information under the direction of its customers, but has no direct relationship with the individuals whose personal data it processes. Kollective works with its customers to help them provide notice to their users concerning, the purpose for which personal information is collected. In order to request additional information about the Services or to register to use the Services, Kollective requests that you provide your contact information, such as name, company name, address, phone number, and email address (“Contact Information”). In addition, Kollective may ask you to provide information about your company, such as annual revenues, number of employees, or industry (“Firmographic Information”). For security purposes, you may also be asked to create user names and/or passwords (“Passwords”) in order for you or your company’s personnel to use the Services. In your use of the Services, you may upload your proprietary data and/or content to the Services (“Content”). Contact Information, Firmographic Information, Passwords and Content are, collectively, “Company Information.” Kollective will not use Company Information other than in connection with operating and supporting your use of the Services, and facilitating your continued paid use of the Services through a further agreement with Kollective. Kollective will not share your Company Information with any third party, except that Kollective may disclose personally identifiable information in order to comply with a court order or subpoena, a request from a law enforcement agency to release information, or to otherwise comply with other legal or governmental requirements.
We use this information to:
- Provide requested services
- Send you requested service information
- Respond to customer service requests
- Administer your account
- Send you marketing communications
We collect information for our customers. If you are a user of one of our customers and would no longer like to be contacted by one of our customers that use our Services, please contact the customer that you interact with directly. If you are a customer and would like to update your account please contact us at firstname.lastname@example.org.
SERVICE PROVIDER, SUB-PROCESSORS/ONWARD TRANSFER
Kollective may transfer personal information to companies that help us provide our services. Transfers to subsequent third parties are covered by the service agreements and provisions in this Policy regarding notice and choice and the service agreements with our customers.
ACCESS TO DATA CONTROLLED BY OUR CUSTOMERS
Kollective acknowledges that you have the right to access your personal information. Kollective has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to the Kollective customer (the data controller). If the Customer requests Kollective to remove the data, Kollective will respond to their customer’s request within 30 business days.
Data Retention – Kollective will retain personal data we process on behalf of our customers for as long as needed to provide services to our customers. Kollective will retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Security – The security of your personal information and our customers’ information is important to us. When you enter sensitive information (such as login credentials) we encrypt the transmission of that information using secure socket layer technology (SSL). We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact email@example.com. The Services. As part of using the Services, you or your Company’s employees (“Service Users”) may be required to download and store a copy of the Kollective desktop client application (the “Kollective ECDN Agent”) on each Service Users’ machine through which such Service User intends to access the Services. The Kollective ECDN Agent facilitates your access to Content by communicating with Kollective’s servers and other Service Users’ machines. As part of its functioning, the Kollective ECDN Agent transmits to Kollective’s servers certain information regarding your use of the Services, such as Content viewed, length of time using the Services, and speed of Content delivery (“Usage Data”). Usage Data is used by Kollective only in connection with operating and supporting your use of the Services, facilitating your continued paid use of the Services through a further agreement with Kollective, and improving the Services generally. In addition, Kollective may from time to time provide Usage Data in aggregated form to other parties for marketing, advertising or other use.
GENERAL PRIVACY INFORMATION FOR OUR WEBSITE AND SERVICES PLATFORM
SPECIAL OFFERS AND UPDATES
We will occasionally send you information on products, services, special deals, promotions. You can sign up for these emails from us on our registration page. Out of respect for your privacy, we present the option not to receive these types of communications. Please see the “Choice and Opt-out.”
We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.
If you no longer wish to receive our promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at firstname.lastname@example.org. You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
SHARING OF INFORMATION
Service Providers – We use other third parties to provide email service solutions on our site. We will share your email address with this service provider to fulfill our email needs as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose including their own marketing purposes.
We may share your information with third parties who provide services on our behalf to help with our business activities. These companies are authorized to use your personal information only as necessary to provide these services to us.
These services may include:
- Sending marketing communications at your request
- Providing cloud computing infrastructure
Legal Disclaimer – Kollective will disclose personally identifiable information in order to comply with a court order or subpoena, bankruptcy proceedings, a request from a law enforcement agency to release information, or to otherwise comply with other legal or governmental requirements without prior consent.
Business Transitions – In the event Kollective goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via prominent notice on our Website for 30 days of any such change in ownership or control of your personal information.
THIRD PARTY WEBSITES
The Website and the Services may contain links to other websites which enable you to visit other sites through your Internet browser. Kollective is not responsible for the privacy practices or the content of any such other websites. Before interacting with any other website, you should be sure you are comfortable with its privacy practices.
SOCIAL MEDIA WIDGETS
Our Website and Services are not intended for anyone under the age of 13. We do not knowingly collect information from anyone under the age of 13. If become aware that child under 13 has shared personally identifiable with our Website or Services, we will delete this information immediately. In order to take any such actions, parents or legal guardians should contact Kollective as specified below under “Contact Us”.
Your privacy is important to us. If you have any questions, concerns, or complaints regarding the way we collect and handle your information, you may email our Data Protection Officer at any time at email@example.com or write to Data Protection Officer, Kollective Technology, Inc., 549 NW York Drive, Bend, OR 97703.