Unified Visibility

Whereas traditional monitoring focuses on specific metrics that may indicate the health and performance of a system, observability includes monitoring as one of its components, but goes beyond simple metrics to provide a more comprehensive understanding of dynamic systems. Collaboration Observability provides complete visibility into end-user experience, video application performance, network infrastructure, and operational efficiency. By collecting data from all your video applications, users, and devices, it enables you to resolve issues before they impact your business.

Enable Video Collaboration Workstreams

The performance of video collaboration suites like Microsoft Teams and Cisco Webex affect all business units and employees. Managing the heavy network payloads associated with video delivery is essential for any organization. Collaboration Observability provides a holistic, unified view of your network and user experience to ensure that the collaboration workstreams you use operate efficiently.

Simplify Multicloud Environments

According to a 2023 Oracle study, 96% of businesses use or plan to use two or more cloud providers. Many organizations also use on-premise solutions in conjunction with cloud services. Collaboration Observability becomes crucial in this context to ensure the effective management, troubleshooting, and optimization of complex, distributed systems spread across multiple application and environments. Observability helps businesses in multicloud environments by improving:

  1. Performance Monitoring
  2. Resource Optimization
  3. Visibility
  4. Troubleshooting & Problem Resolution
  5. Adaptability & Decision Making

Go Beyond Monitoring

Monitoring involves capturing and presenting data, whereas observability can discern system health by analyzing both inputs and outputs. For instance, monitoring actively tracks a specific metric for signs of issues. On the other hand, a system achieves observability when it emits valuable data regarding its internal state, which is crucial for identifying the root cause of problems. Monitoring suffices when understanding a system’s failure modes is straightforward. However, relying solely on a limited set of metrics for contemporary, intricate applications may not effectively diagnose incidents. Instead, these advanced applications necessitate enhanced visibility into the overall state of systems.